User fundamentals - Kathy - Witness testimony

For the ITQ we have to use a variety of assessment methods for our portfolio, two of which are witness testimony and observation. For the user fundamentals module I have observed Kathy using correct procedures to start and shutdown an IT system.

Kathy gave herself the additional challenge of operating her laptop without the use of a touchpad or mouse.

To shut down the laptop Kathy first ensured all Word documents on the screen were saved, using the shortcut keys Ctrl S to save documents. For any documents unnamed she was able to give the documents name and then using the tab and enter keys select folders to save them in. Once she had saved her Word documents she used Alt F4 to close Word. If Kathy had just shut down Word her documents might not have saved in the correct place on her computer and she might not have been able to easily find them again.

Next Kathy used Alt F4 to shut down Internet Explorer.

Finally she used the Windows key on the keyboard to bring up the Start menu and then used shift and tab to move to the shut-down button and hit enter to close down the laptop.

To restart her laptop Kathy turned on the power button and then entered her password and hit return.

I asked Kathy how she found the process and she believed it was good to experience how to operate a computer without using a mouse, as some of her students often have to do this.